Privacy Policy

Our Commitment to Your Privacy

South Georgia Center for Optimal Wellness ("SGCOW," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit hormoneandwellnesssolutions.com (the "Website"), contact us online, or purchase products through our online store.

This policy covers only information collected through the Website. Health information you provide as a patient is protected separately under our patient privacy practices and applicable law, including the Health Insurance Portability and Accountability Act (HIPAA) where it applies.

Information We Collect

We collect information you choose to give us, plus limited information collected automatically:

• Contact and appointment requests: your name, email address, phone number, preferred office, and any message you send through our contact forms.
• Newsletter sign-ups: your email address.
• Online orders: your name, billing and shipping address, email, phone number, and order details. Payments are processed securely by Stripe and PayPal. We do not receive or store your full card number.
• Usage information: your browser type, device, pages viewed, referring website, and approximate location, collected through cookies and similar technologies.

Please do not include detailed medical information in website forms or emails. Our website forms are not meant for sharing health records or urgent medical concerns. If you have a medical emergency, call 911.

How We Use Your Information

• To respond to your questions and schedule consultations or appointments.
• To process, ship, and support product orders.
• To send newsletters or practice updates you have signed up for. You can unsubscribe at any time.
• To operate, maintain, and improve the Website and understand how visitors use it.
• To protect the security of the Website and meet our legal obligations.

How We Share Information

We do not sell or rent your personal information. We share information only:

• With service providers that help us run the Website and our practice, such as website hosting, payment processing (Stripe and PayPal), shipping, email, and analytics (Google) providers. They may use your information only to perform services for us.
• When required by law, subpoena, or other legal process, or to protect the rights, property, or safety of our patients, staff, or others.
• In connection with a merger, sale, or transfer of all or part of our practice.

Cookies and Analytics

The Website uses cookies and similar technologies to keep the site and shopping cart working and to understand how visitors use our pages.

We use Google Analytics 4 to measure website traffic. Google Analytics collects information such as the pages you visit, how long you stay, your device and browser, and your approximate location. It does not give us your name or contact information. You can learn how Google uses this data at policies.google.com/technologies/partner-sites, and you can opt out with the Google Analytics Opt-out Browser Add-on at tools.google.com/dlpage/gaoptout.

You can also set your browser to refuse or delete cookies, but some features, such as checkout, may not work properly without them.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect the information we collect. No method of internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security.

Your Choices

• You can unsubscribe from our emails using the link in any message.
• You can ask us to update or correct contact information you have given us through the Website.
• You can contact us with questions about this policy or how we handle your information.

Children's Privacy

Although our practice cares for patients of many ages, this Website is intended for adults. We do not knowingly collect personal information online from children under 13. A parent or guardian should contact us on a child's behalf.

Links to Other Websites

The Website may link to other sites, such as partner product stores. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page.

Contact Us

If you have questions about this Privacy Policy, please contact us:

South Georgia Center for Optimal Wellness
Waycross: 515 Riverside Drive, Waycross, GA 31501 · 912-283-5729
Brunswick: 124 Chapel Crossing Rd, Brunswick, GA 31525 · 912-288-1276
Email: cartercasey11495@gmail.com